Job Title

Chief Operating Officer

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Job Description

Our client is a leading local refridgerated food manufacturing, processing and services company that is growing exponentially and does over $100M in Annual Sales.

Job Summary

 

As the new/ first time Chief Operating Officer, reporting to the CEO and Founder, you will be responsible for ensuring that assigned business operations are efficient and effective. You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted. You MUST have a food processing (refridgerated) industry experience in order to be considered for this role due to the intricacies of the industry.

 

Key Responsibilities:

  • Meets commitment to results for all areas of responsibilities. Including but not limited to: Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, General Operations including Plant production and floor design, safety and risk management, Retail and Marketing Programs
  • Directs business to achieve high performance as measured by the company scorecard
  • Successfully builds relationships at all levels of the organizations
  • Identifies client’s needs
  • Communicates account progress and new Company programs to client
  • Conducts and/or monitors customer, client and associate satisfaction surveys
  • Visits clients and facilities regularly
  • Delivers the corporate communications and priorities to both the region team members and clients
  • Builds an effective and results achieving team within the region
  • Communicates effectively with all team members
  • Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction
  • Develops and monitors realistic and accurate budget and forecasts.
  • Ensures that the Region is meeting financial performance and client forecasts
  • Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact
  • Ensures that Operations Team members are performing their responsibilities effectively
  • Ensures that audits are conducted at all facilities including but not limited to: Financial and Contractual, Sanitation and Food Safety, and Human Resources Yearly audits

Preferred Qualifications:

  • Bachelor’s degree is preferred, or equivalent professional experience
  • 12-15 years upscale food service experience, including 10 years at the management level and five to seven years’ experience of multi-unit management
  • Experience in personnel management including hiring, supervision, evaluation and succession planning
  • Ability to multi-task as well as stay on task and concentrate with constant interruptions
  • Must be able to make business decisions based on financial reports and similar facts
  • Must be knowledgeable on HACCP controls along with proper storage and use of food
  • Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint
  • ServSafe or Department of Health certification a plus
  • Must be able to read and interpret business records and statistical reports
  • Must be able to analyze and interpret policies established by administrators

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